Freedom is moving from the old support
http://freedom.support.tm/support/solutions/ over to to
http://freedom.desk.com. If you are experiencing delays in ticket responses from the old system this may be the reason.
"Hi there,
Thank you for visiting the Freedom! support portal. The support team is in the process of switching to a new support system, which can be found at
http://freedom.desk.com. The new system has many useful features, which we would like you experience with us. Sadly,
you will need to create a new account on the new portal in order to create a ticket. This can be done by clicking this link:
https://freedom.desk.com/customer/login?return_to=/
We hope to see you on Desk soon!
Kind regards,
Freedom! Partner Support team"
How to create a support ticket to message the support team
Go here
http://freedom.desk.com
Click login at the top right
Click "create new account" if you haven't made one (You will need to create a new account even if you had one with the old system)
Go to your email used to sign up and verify your account.
Now once logged in just click
Create a ticket
If you are unable to use the ticket system you can also send an email to [email protected]
