Official How to contact Freedom! Support (ticket system)

[Koala_Steamed]

How to create a support ticket to message the support team

1. Once you are at https://freedom.support.tm, click on the "Submit a Ticket" tab.
2. Fill out the form with as much information as possible and click "Submit"
   
   
   

If you are having issues with partnership you can also send an email to [email protected]

Date Last Reviewed: 12th Feb 2019

 

[Official KTV Channel]

How to create a support ticket to message the support team

Click the 'Support' button at the top of the forums or go here http://freedom2.support.tm/
Click login at the top right

Click "create new account" if you haven't made one (You will need to create a new account even if you had one with the old system)

Go to your email used to sign up and verify your account.

Now once logged in just click Create a ticket


If you are unable to use the ticket system you can also send an email to [email protected]

Dear sir,
Since i join with freedom family 9 month ago, i saw Support team had change web page 2 times ago, i only want to know why need change a lot? anyone can tell me.
I'm waiting to hearing from you as soon as possible.
best regards,

 

[ProxyGamer]

Dear sir,
Since i join with freedom family 9 month ago, i saw Support team had change web page 2 times ago, i only want to know why need change a lot? anyone can tell me.
I'm waiting to hearing from you as soon as possible.
best regards,

I'm not a staff member of Any.Tv, but i can tell you that www.support.tm will be the primary support portal for a while. They probably won't switch it out.

 

[Official KTV Channel]

I'm not a staff member of Any.Tv, but i can tell you that www.support.tm will be the primary support portal for a while. They probably won't switch it out.

Dear, thanks for reply,
as i know after i join with freedom family 9 months ago, first time i join support use www.support.tm but maybe last few month they change to new and old www.support.tm stop use than now they use new as https://freedom2.support.tm, so we need to sign up new account if we need to contact support, so only want to know why they always change? any problem with freedom support that need they change?
best regards,

 

[Koala_Steamed]

They are using a new system to better handle reports. While transitioning they had to change the url but now it shoud stay as http://www.support.tm/ for some time.

 

[Official KTV Channel]

They are using a new system to better handle reports. While transitioning they had to change the url but now it shoud stay as http://www.support.tm/ for some time.

thanks for reply,
so sorry that i'm not clear about this case, so if we had some problem which support web that we can contact?
best regards,

 

[Deron Campbell]

How to create a support ticket to message the support team

Click the 'Support' button at the top of the forums or go here http://freedom2.support.tm/
Click login at the top right

Click "create new account" if you haven't made one (You will need to create a new account even if you had one with the old system)

Go to your email used to sign up and verify your account.

Now once logged in just click Create a ticket


If you are unable to use the ticket system you can also send an email to [email protected]

Date Last Reviewed: 6th March 2016

I am getting email token invalid when I try to create an account.

 

[Koala_Steamed]

I am getting email token invalid when I try to create an account.

Why type of email are you using? Make sure you include the @gmail.com or what whatever the address is.

Also you can try logging in with twitter

 

[burakincilar]

Due to copyright problems I live the freedom I lost the connection. Right now my channel is in good condition, but the freedom, the connection came back I have no contact for weeks.

Can you help me please?

 

[Spencer Billings-Clarke]

I just sent a email cus the support page wouldn't let me verify my email, it would send email but then it would say it has to send email again when i tried to log in hopefully i can get my learn more link for my main channel soon, my second channel got in within 48 hrs its now been a week

 

[Koala_Steamed]

I just sent a email cus the support page wouldn't let me verify my email, it would send email but then it would say it has to send email again when i tried to log in hopefully i can get my learn more link for my main channel soon, my second channel got in within 48 hrs its now been a week

So did the email go through? If you have a twitter you should also be able to use that also

 

[Spencer Billings-Clarke]

i sent them a email still waiting to hear back also trying to get on the freedom site right now and i keep getting a error can only see community

 

[Koala_Steamed]

Looks like the Freedom site is under maintenance at the moment, should be back up soon hopefully

 

[zizoune9]

Thank you!!

 

[burak44]

I'm waiting for 2 days but no answer my ticket. Why does anyone care?

 

[Koala_Steamed]

I'm waiting for 2 days but no answer my ticket. Why does anyone care?

Can you send me a private message with your ticket ID and the issue you have having.

 

[ci833508]

Koala
I submitted a support ticket on the 8th of april to get a new channel linked under my profile and have not seen anything on it yet. Any ideas.

 

[Koala_Steamed]

Koala
I submitted a support ticket on the 8th of april to get a new channel linked under my profile and have not seen anything on it yet. Any ideas.

If it's to get a channel linked, it will have to first go to quality control then to content management. Usually this will take around 2 working days. If you don't hear back by tomorrow send me a pm with your ticket ID and i'll have a look.

 

[ci833508]

If it's to get a channel linked, it will have to first go to quality control then to content management. Usually this will take around 2 working days. If you don't hear back by tomorrow send me a pm with your ticket ID and i'll have a look.

Sounds good. Thank you

 

[ci833508]

If it's to get a channel linked, it will have to first go to quality control then to content management. Usually this will take around 2 working days. If you don't hear back by tomorrow send me a pm with your ticket ID and i'll have a look.

I pm'd you the case ID.
Thank you

 

[ANKA]

I'm waiting for a month but no answer my ticket. Why does anyone care?