Solved Monetization disabled, no reply from my manager, support

[Armenia TV]

Dear all,
On Apr 6 I've received an email, RE: Monetization disabled
While I'm pretty sure, that we does not violate AdSense policies and our staff is specially trained to follow them, I've written an email to my Freedom! manager, Ernest Adu, about this issue on Apr 8, and got no answer.
On April 14, I've decided to escalate this issue to George, and again got no answer.
On April 21, I've created a ticket (Case #110485) in a support system. And again no answer.

This forum is my last hope to get any information on this issue.

Thank you.

 

[Nerd]

Hello, Ernest Adu is no longer part of Freedom staff thus he did not reply. George personally does not reply to many emails either thus all these delays have happened. Please give our support team up to a week to reply, I am sure they will get back to you as soon as possible.

 

[Armenia TV]

Hello, Ernest Adu is no longer part of Freedom staff thus he did not reply. George personally does not reply to many emails either thus all these delays have happened. Please give our support team up to a week to reply, I am sure they will get back to you as soon as possible.

It's great to receive human reply, thank you.
Just to inform you - week without monetization costs us 1.5-3 grands.
Guys, our channel is on top 10 (by views) and on top 20 by SB score in all of your network.

I'm totally disappointed with the level of customer care over here.
My manager leaves, but I'm not informed about it.
He is not with Freedom!, but his mail is not bouncing back with "No such user", or a new manager is not getting his email.
And as for the George - there was a time, when George was telling everyone "If you have an issue - tell me!"

So, I would kindly ask you to escalate our issue to the support team, explaining them the situation.
Please assign a manager to me, who will be in charge and have the authority for discussing all (including financial) issues.

Thank you.

 

[Nerd]

I can understand your frustration but I hope you understand that I am simply staff on these forums, so the best I can do is inform you of the situation regarding Ernest and the support tickets. I really wish I could help you in some shape or form but it simply is not my department.

I did request support to look into your ticket so hopefully they will get back to you asap.

 

[Anthony Smith]

hello,

We're working with quite a few tickets at the moment on a delay of a few days just based on the sheer number of tickets we have to work though. We ask for your patients and would like to remind you that bumping tickets results in slower reply times because your tickets seem to be newer to our system (example of how you bumped your ticket on the 24th) I've followed up on your case to inquire about valuable information you left out in your first 2 contacts that will help us move forward.

Thanks!!

 

[Armenia TV]

hello,

We're working with quite a few tickets at the moment on a delay of a few days just based on the sheer number of tickets we have to work though. We ask for your patients and would like to remind you that bumping tickets results in slower reply times because your tickets seem to be newer to our system (example of how you bumped your ticket on the 24th) I've followed up on your case to inquire about valuable information you left out in your first 2 contacts that will help us move forward.

Thanks!!

Hello, Anthony.
I've created the ticket on Apr 21.
Bumped it up on Apr 24.
On April 26 Anthony Smith (The Cap hints me, that it is you) asked for my Username and other credentials (something, that you already knew, as I'm a member of Freedom!). That's all the communications I had so far.
My issue is till not resolved.
And I'm losing money because of the turtle speed of Freedom! support.
Can someone make them quicker?

 

[Armenia TV]

I just want to share my disappointment with the level of customer support at Freedom.
It takes 2 damn weeks for those guys to ask me a question, that I've already answered in my first email.
It takes them 4-5 days just to cooperate, and it takes I don't know how much time will it take to resolve this issue.
Freedom has disabled my monetization 1 month ago with no reason.
Ads still show on my video, I'm not being paid, but someone gets the Ads revenue for this.
And right now my questions are not being answered, my forum messages are ignored, and support plays "ask angry customer a stupid question" game.

PS Here's the Question, I've been asked in my last communication with Freedom Support:
=====================
MAY 05, 2016 | 07:34PM HKT
Gabriel (Freedom!) replied:
Hi there,
Did you appeal the ban already? If not yet, then please do so here:[link removed by me]
======================
And here's my very first email there:
======================
APR 21, 2016 | 03:37PM HKT
Original message
Armenia wrote:

Dear Freedom team,
[skipped]
I've appealed to YouTube on this issue, and received the following:
==============
Hello,

After looking through our records, we have found that your AdSense account is currently active.

If you are having trouble logging into your account, please visit the login troubleshooter.

If you are not seeing any ads on your site, please visit this troubleshooter.

We also recommend checking your email inbox and the Messages section in your AdSense account for any messages you might have received about the status of your account.

Thanks for your interest in the AdSense program.
=============

While I do not work with AdSense directly, I think, that the problem is on your side.

Thank you.