Solved Want to recover my earnings.

[lucas]

Hello Freedom.
I've been a partner for about 1 and a half years now. But I never had a paypal to receive my earnings. In the estimated Owed column , I'm supposed to receive about 100 $.
Now since that I've made my paypal finally , Could you kindly transfer my past earnings?
Thanks

 

[Fourth Wall Games]

Hi @lucas

You will need to contact the partnership support team in regards to this as they are the ones that deal with these things. I have linked the site down below, just submit a ticket and they will let you know what is ahppening

http://freedom.support.tm/support/solutions/

 

[lucas]

Hi @lucas

You will need to contact the partnership support team in regards to this as they are the ones that deal with these things. I have linked the site down below, just submit a ticket and they will let you know what is ahppening

http://freedom.support.tm/support/solutions/

Thanks for the quick reply! How long do they take to respond?

 

[Berowulf]

Thanks for the quick reply! How long do they take to respond?

They can take up to 48 hours.
It usually is sooner though

 

[lucas]

They can take up to 48 hours.
It usually is sooner though

Alright! Thanks for the support![DOUBLEPOST=1447771521][/DOUBLEPOST]

They can take up to 48 hours.
It usually is sooner though

It's been 100 hours already and still no response from them...What do I do..
They asked me to file a dispute and I did. So far no response :l

 

[Berowulf]

Alright! Thanks for the support![DOUBLEPOST=1447771521][/DOUBLEPOST]
It's been 100 hours already and still no response from them...What do I do..
They asked me to file a dispute and I did. So far no response :l

Really? Hmm... Thats really weird. Freedom! really does have a bad support team.... Idk, you could always make another ticket.

 

[lucas]

Really? Hmm... Thats really weird. Freedom! really does have a bad support team.... Idk, you could always make another ticket.

They actually responded to my ticket telling me to submit a dispute regarding my earnings which I don't understand why , but anyways I did file a dispute and they told that they would contact me via e-mail within 48 hours :l

 

[TwilightPrinze]

They actually responded to my ticket telling me to submit a dispute regarding my earnings which I don't understand why , but anyways I did file a dispute and they told that they would contact me via e-mail within 48 hours :l

If you have filled in a dispute then you have to wait for the mail to continue on this matter. It will come, no worries

 

[lucas]

If you have filled in a dispute then you have to wait for the mail to continue on this matter. It will come, no worries

Hey , sorry to bug you but , how long does it usually take for the mail to arrive? It's been 4 days now.

 

[TwilightPrinze]

Hey , sorry to bug you but , how long does it usually take for the mail to arrive? It's been 4 days now.

I honestly don't know but i would wait max 7 days and then ask support for a update.

 

[lucas]

It's been 3 weeks. STILL have not received any information. They even told me to file a dispute which I did but , I got NO response. I am pretty disappointed with Freedom at the moment.

 

[Berowulf]

It's been 3 weeks. STILL have not received any information. They even told me to file a dispute which I did but , I got NO response. I am pretty disappointed with Freedom at the moment.

yeahh... as I said before they're support team is kinda crap... from my experience when they don't know how to fix something they just don't respond and sometimes just doesn't respond at all : P.