Already open the ticket but you guys reply so slow, 41Danny1 you saw the ticket but you said :
Please allow me to forward this case to our management team. Please allow them time to review your case and respond appropriately.
So from then and now i still wait !!! about the agent ((Assigned Agent: Unassigned))
Sorry, but I haven't seen your ticket before.

I do not have the access to do so as my work does not cover Partnership Support.
However, if you can provide me with your ticket ID, I can try reaching out to the Support Team and try to get an answer!