Solved Not being paid.

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LordJakko

Rising User
Freedom! Member
Jun 23, 2014
48
7
YouTube
Hi there,

So today I was looking through my revenue and I realised that for 5 months from March - July in 2015 I was not paid but the money was received by the Freedom network. I believe this is because at this time I was having trouble with PayPal due to security reasons.

Proof: https://gyazo.com/f2d045b76536aaa47254b5f93a837b89

Any help? Thanks.
 

zeke morgan

Mythic User
Freedom! Member
Dec 8, 2015
3,800
1,636
YouTube
So I saw the screenshot you sent and I can see that you have not received any of the payments, as you outlined from March onwards. As you point out you were having trouble with paypal due to security concerns so that could be one of the reasons why you were not paid. If you don't mind me asking has everything now been sorted out with your paypal account?

Also if it is your first time receiving a payment from Freedom then sometimes you do have to log into your paypal account and "accept" the payment - I have also included a link below to outline some other reasons why you may not of been paid
http://freedom2.support.tm/customer/en/portal/articles/2231402-why-did-i-not-get-paid-

If everything with your paypal account is now sorted, I.e there is no security concerns, everything is up to date and that you have checked your email to make sure you just didn't need to accept the payments, then you might be able to request a catch-up payment. This should show as a small button just to the right of your earning in the Freedom dashboard. If for whatever reason that does not work (keep in mind that it may take 24-28 hours to process the catch-up payment) then you can always send a ticket to the support team via the link below and they can look into this in further detail.

As a side note if you do decide to submit a ticket please don't forget to select "Payments" for the title
http://freedom2.support.tm/
 
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LordJakko

Rising User
Freedom! Member
Jun 23, 2014
48
7
YouTube
So I saw the screenshot you sent and I can see that you have not received any of the payments, as you outlined from March onwards. As you point out you were having trouble with paypal due to security concerns so that could be one of the reasons why you were not paid. If you don't mind me asking has everything now been sorted out with your paypal account?

Also if it is your first time receiving a payment from Freedom then sometimes you do have to log into your paypal account and "accept" the payment - I have also included a link below to outline some other reasons why you may not of been paid
http://freedom2.support.tm/customer/en/portal/articles/2231402-why-did-i-not-get-paid-

If everything with your paypal account is now sorted, I.e there is no security concerns, everything is up to date and that you have checked your email to make sure you just didn't need to accept the payments, then you might be able to request a catch-up payment. This should show as a small button just to the right of your earning in the Freedom dashboard. If for whatever reason that does not work (keep in mind that it may take 24-28 hours to process the catch-up payment) then you can always send a ticket to the support team via the link below and they can look into this in further detail.

As a side note if you do decide to submit a ticket please don't forget to select "Payments" for the title
http://freedom2.support.tm/
Thanks, solved :)
 
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