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Since 3 days the same problem is this normal or is something wrong with my account

Thx i ask this because my message say: Click the green button on the right to activate our online chat where our Support team will help you go through our invitation process. and if i click on the green button i get this upper message ^^

Hello I have a question is the live support on Saturday offline?? Because i get this answers: Thanks for contacting the Freedom! Welcome Team. We are currently unavailable to chat. We have received your message and will get back to you shortly. If i try to write with live support